Legal

Refund & Cancellation Policy

Last updated: 7 August 2026

This policy applies to orders placed through chesulegacy.com and forms part of our Terms & Conditions.

In short: you can cancel for a full refund as long as we have not started preparing your drinks. Once preparation begins, the order cannot be cancelled — because every drink is made fresh to order and cannot be resold.

1. Cancelling before preparation starts

Contact us on WhatsApp as soon as possible after paying. If your order is still marked Pending in our system — meaning we have not started making your drinks — we will cancel it and refund you in full, including any delivery fee.

Because we usually start preparing within minutes, please contact us immediately if you change your mind.

2. Once preparation has started

Once your order moves to Preparing, it can no longer be cancelled and is not refundable. Our drinks are made fresh for each customer and cannot be put back into stock or sold to someone else.

3. If something is wrong with your order

This policy does not affect your rights under the Consumer Protection Act 1999. Please contact us on the same day, and we will put it right with a replacement or a refund, if:

you received the wrong drink;
an item was missing from your order;
your drink arrived spilled or damaged; or
there is a genuine quality problem with what we made.

A photo helps us sort it out quickly. We may ask a few questions to understand what happened.

4. When we cancel an order

Occasionally we may need to cancel — for example if an ingredient runs out, we close unexpectedly, or your delivery pin turns out to be outside our delivery area. In these cases you receive a full refund, including any delivery fee, and we will let you know as soon as we can.

5. What is not refundable

Orders already prepared or collected, unless there is a genuine problem with them (see section 3).
Pickup orders not collected on the day they were made.
Deliveries that failed because the map pin you placed was wrong, or because we could not reach you on the phone number you gave.
Changes of preference after the drink is made — for example deciding you wanted a different sweetness level.

6. How to request a refund

your order number (shown after payment, and in your confirmation message);
the phone number you used to order; and
a short description of the problem, with a photo where relevant.

7. How refunds are paid

Approved refunds are returned to the original payment method used for the order.
We process approved refunds within 3 working days.
After that, your bank or card issuer may take a further 5–14 working days to show the money in your account. That part is outside our control.
Refunds are made in Malaysian Ringgit (RM) for the amount actually paid.

8. Questions

CHE'SU LEGACY ENTERPRISE (202603084921)
Kampung Paya Rawa, Kampung Raja, 22200 Besut, Terengganu, Malaysia
Email: chesulegacy@gmail.com
WhatsApp: 011-6301 3008

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